COVID-19 Update
Dear Friends,
Since, March 17, 2020 the Dominican Government closed operation of air and seaports to all incoming non-essential travelers as a precautionary measure against this unprecedented global health crisis. As a result of these closures and with the safety and well-being of our team members and guests in mind, Casa 22 will no longer offer hospitality services until such travel restrictions have been lifted and it is safe to do.
On Phase 4 of the de-escalation process, projected to start on July 1st, 2020, tourism will be reactivated, opening hotels, airports, gyms and restaurants. We are already busy disinfecting the entire hotel & restaurant.
Rest assured that we are available to assist you with rescheduling your holiday to Sosua.
Please contact us at Whatsapp (829)342 8089 to speak with us.
Until we can welcome you back to our sunny shores, we are thinking of you and wishing you good health. Together, we will get through this health crisis and emerge stronger than ever.
Sincerely,
Saskia, Marc and the entire Casa 22 team
Safety measures we’re taking in response to COVID-19
When reopening our hotel we will abide to strict protocols to offer a clean, safe environment.
BEFORE ENTERING THE HOTEL: A shoe sanitizing floor mat will be placed at the entrance of our hotel. This mat is an effective way for reducing the spread of germs, contamination and disease transmission.
BAGGAGE HANDLING PROTOCOL: All guest luggage will be disinfected upon arrival at the hotel. Disinfecting wet wipes will be available for guests and employees to disinfect luggage at the entrance. The baggage service area also will be cleaned and disinfected after each session with the host.
INFRARED THERMOMETER/DISINFECTING HAND GEL STATION BEFORE CHECK IN: There will be a hand sanitizing station and wall mounted infrared thermometer near check in.
CELL PHONE & KEY HANDLING PROTOCOL: All guests their cell phone as well as our hotel keys will be disinfected/sanitized by using an ultraviolet smart case.
COVID-19 KIT: All guest will receive a COVID-19 KIT (a disposable 3 layer face mask with comfortable earlobe and embedded nose clip design), sterile latex surgical gloves individually packaged and a bottle hand sanitizing gel 2oz)
HAND GEL STATION: There will be dispensers with hand sanitizing gel available in all our common areas and near your room (with proper identification and signage)
All guests at the time of check-in will undergo a health check, which will consist of:
a) In taking body temperature using a non-contact infrared thermometer. You must keep all records of this in order to be subject to verification by the Health department.
b) A Declaration of health and travel. Each guest must report if they experience health symptoms of any kind and report if he / she has been in direct contact with someone diagnosed with COVID-19 within the past 14 days. Guests must indicate if they must complete a self-quarantine or isolation during their stay based on the rules and policies of Public Health.
– We will apply the necessary measures so that the maximum capacity of all the areas of the establishment is met, including re-dividing the common areas (reception, dining room, restaurants, bar, spa, swimming pool, etc.) so that you can ensure two (2) meters of distance between people.
– All linens sanitized in high-temperature wash
– Face masks required for guests in public areas and for staff
– A distance marking sign as well as floor stickers will be placed at the entrance and waiting area
– Paid stay-at-home policy for staff with symptoms
– Regularly sanitized high-traffic areas. We will adjust cleaning and disinfection protocols so that they are intensified and performed frequently, with special emphasis on hard surfaces in contact with the hands, such as door knobs, furniture, sinks, bar stools, floors, telephones, etc. The housekeeper must wear a mask and disposable gloves for cleaning clients’ rooms, and must discard the gloves after cleaning the room.
– Staff required to regularly wash hands/temperature checks
– Contactless check-in (if possible, please provide us a copy of your passport or ID before check in)
– Contactless check-out (your invoice will be sent to your email address or Whatsapp the day before check out)
– House call doctors 24/7
– Individually wrapped toiletries
– 24-hour minimum vacancy between guests (this does not mean you can keep your room longer, this is to make sure there is plenty of time to disinfect the room for the next guests that arrive)
– QR code and mini I-Pads available with our menu that is a available at Casa 22
Supervisory agency: the Ministry of Tourism of the Dominican Republic is established as supervisory agencies, together with the Ministry of Public Health. Likewise, a certification program is established to be carried out through the Creation of a Quality Council headed by the National Association of Hotels and Tourism (ASONAHORES), which will be structured at the regional and subsectoral level, with the capacity to issue certifications designed to monitor and ensure faithful compliance with the measures established in this document. These certifications will help endorse the lodging establishments that are effectively managing the prevention of the spread of Covid 19, as well as provide the necessary tools to maintain a level of control in the facilities, and give guests a perception of security and effective protection. Therefore, these certifications will support the restoration of customer confidence, given the existence of an effective program for the management and prevention of Coronavirus.
